Annual inspection, repair and maintenance

Annual audit? Not for another 2 years!

Unlike other manufacturers, the annual inspection of Rau measuring devices is only due every two years. This saves you time and money and allows you to use your tester without annual interruptions. We will check, calibrate, service and maintain your measuring device in our on-site workshop in Meitingen within around 10 days. It will then be fully operational again for the next 24 months.

The unbeatable advantages of the annual audit.

Precise calibration and software updates
Replacement of wearing parts
Maintenance of measuring device and accessories (incl. all items for testing and adapters)
DVGW certification for 2 years and documentation of the annual inspection as proof of insurance in the event of damage

When is my next annual audit due?

This allows you to quickly and easily determine yourself when you should send your appliance in for its next annual inspection:

Test report (A4 sheet of paper): You will receive a test report upon purchase and for each annual test. There you will find the date of the last inspection of the measuring device and the next annual inspection due. You can also find the serial number of your device there.

Test sticker on the measuring device: A silver test sticker (round sticker) is attached to the inside of your measuring device. The month and year of the next due annual inspection are marked with holes.

You can find detailed explanations and further information in our video “When is the next annual audit due?”

Repair - yes or no?

Whether minor problems or total failure: some malfunctions are very easy to rectify yourself. You can find tips for self-help in the video: “Tips and tricks for troubleshooting DPG02”. Did the video not produce the desired result? Then please send the device in for repair. Your measuring device will be checked and repaired, updated with the latest software and serviced in our on-site workshop. And this is how to send it in:

How to get your device to us

You have several options for sending your device to us. Choose the method that suits you best:

Specialist dealer: Contact the specialist dealer from whom you purchased your tester. They will inform you about the necessary steps.

Own shipping: You can pack your measuring device, take it to the post office and send it directly to us. Please ensure that you pack your device correctly and enclose all the necessary information (see next paragraph "Packing instructions"):
Rau Ltd.
Deutzring 6A
86406 Meitingen

Collection order: DHL will collect your measuring device directly from you. To do this, we issue a collection order on our website for this purpose. Please fill out the form and prepare your measuring device for shipping (see next paragraph "Packing instructions").

We will support you every step of the way to make the transfer as smooth as possible. You can find detailed instructions and further information in the Video “How do I apply for the annual inspection / maintenance / repair of my measuring device?”

Packing instructions: Shipping the device safely

How to prepare your device for shipping:

Robust packaging: Use a sturdy cardboard box for transportation.

In the package: Please place your measuring device and all accessories in the box and stow them away safely.

Data: Please enclose the following information:

Company address / name
Work order (e.g. annual inspection or repair)
Serial number of your measuring device (see videos "Where can I find my serial number DPG07?" or "Where can I find my serial number DPG02?")
Date of the next annual audit due (see paragraph above "When is my next annual audit due?"
Exact fault description for repair

Address: Send the parcel to Rau GmbH, Deutzring 6A, D-86406 Meitingen or use an existing DHL label.

Packing instructions: Here you will find detailed “Packing instructions” for your measuring device.

Do you need a rental device?

While your device is with us for an annual inspection or repair, we don’t want to let you down. That’s why we offer you the option of using a replacement device. This allows you to continue your work without interruption. To receive a replacement device, please complete the online form Request for loan equipment form.

Note: Loan devices are reserved for customers who already own a RAU measuring device and are only issued for the duration of the repair and subject to availability.